Travellers Cheques

Travellers Cheques are a safe and convenient way of taking money abroad with you. They are accepted at thousands of locations worldwide, including banks, bureaux de change and many hotels.

• Lost cheques can be replaced virtually anywhere in the world - usually within 24 hours
• Easy to use, just sign your name when you use them
• Accepted wherever you go in the world
• No expiration date on Travellers Cheques

Ordering your Travellers Cheques

You can order your Travel Money at any of our branches. Just pop in and, as long as you order before 3pm, we’ll have it ready for you to collect by 2pm the next working day. If you’re unsure about what currency you need, don’t worry, just tell us where you are going and we’ll order you the right currency.

Take a Cash Passport as well...

As well as taking the local currency, you may also want to take a Cash Passport with you, which is the new safe and convenient way to carry your money overseas. Cash Passport lets you preload your travel money to use at millions of ATMs, restaurants and shops abroad. Find out more about Cash Passport here.

Q and A's

When do I sign my Travellers Cheques?
You must sign each Travellers Cheque once, as soon as you receive it, in the upper left-hand corner. This must be in your usual signature in non-erasable ink. You should only sign the Cheque again, in the presence of the accepting agent, when you encash it. When you're ready to use a Cheque, just sign your name in the lower left-hand corner in the presence of the acceptor.

What currencies are Travellers Cheques available in?
American Express Travellers Cheques are available in Euro, Sterling or US Dollar.

Where can I exchange my Travellers Cheques?
American Express travellers cheques are accepted at a wide variety of shops, restaurants and hotels, as well as banks, foreign currency exchange bureaux and American Express Travel Service locations. You can also exchange your Travellers Cheques for local currency free of charge at thousands of locations around the world.

When do my Travellers Cheques expire?
American Express Travellers Cheques do not expire, so you can save unused Travellers Cheques for your next trip. Just remember to sign your Cheques when you receive them and you're protected.

Where can I use Travellers Cheques?
American Express Travellers Cheques are recognised around the world and can be used like cash in many locations, or exchanged for local currency at banks, foreign exchange bureaux and American Express Travel Service locations.

Please Note: Travellers Cheques are not accepted in Cuba

What happens if I sign the Cheque in the wrong place, or my signatures don't match?
Acceptance of Travellers Cheques is based on the acceptor watching the customer sign the Cheque in the lower left-hand corner, and then comparing that signature with the original signature in the upper left-hand corner. The acceptor must observe the customer signing the Cheque. If the signatures are a reasonable match, the Cheque should be accepted. As always, if the acceptor is unsure, they should call an American Express Travellers Cheque Customer Service Centre.

Is there a fee to cash Travellers Cheques?
Normally, there is no fee when you use Travellers Cheques to pay for goods and services at shops, restaurants, and hotels. Some establishments (primarily outside of the U.S.) and some banks may charge a fee. You can also exchange your Travellers Cheques for local currency free of charge at thousands of locations around the world. Visit www.americanexpress.com/feefree for a list of locations of Fee-Free Exchange Partners.

If I don't use the full face value of the Travellers Cheque, will I get change back?
Yes, you will get change back, just like cash.

What happens if my Travellers Cheques are lost or stolen?
If your Travellers Cheques are lost or stolen, contact an American Express Travellers Cheque Customer Service Centre immediately. They will provide you with step-by-step instructions for reimbursement. Remember to keep a record of all the Travellers Cheques serial numbers in a safe location separate from your Cheques.

Where can I get my Cheques reimbursed?
 If your Cheques are lost or stolen, you will need to contact an American Express Travellers Cheque Customer Service Centre immediately. They will assist you with step-by-step instructions for replacing your Cheques.

What is Passport Replacement Assistance?
Passport Replacement Assistance is available to you when carrying American Express Travellers Cheques purchased in the UK, whether or not you've lost your Travellers Cheques. In the event that you lose your passport, you should phone an American Express Travellers Cheque Service Centre as soon as possible. Our representatives will provide you with the phone numbers for the nearest consulate or embassy. They can also arrange an appointment for you, where possible, provide advice on procedures or provide documents and passport requirements needed to have your passport replaced and re-issued. In certain countries, you may have access to a passport-expediting agency to speed the re-issue process along. Terms and conditions apply.

What is Credit/Debit Card Cancellation Assistance?
Credit Card Replacement Assistance is available to you when carrying American Express Travellers Cheques purchased in the UK, whether or not you've lost a Cheque and whether or not the card is American Express. In the event that you lose your credit or debit cards, you should phone an American Express Travellers Cheque Service Centre as soon as possible. Our representatives will provide you with the phone numbers for most financial institutions that issue major credit/debit cards - we will even stay on the phone with you to guide you through the process if you wish. If the issuing bank phone number is not available, the appropriate issuing card association can be contacted for further assistance. If needed, a customer service representative can transfer your call to one or more financial institutions to start the cancellation/replacement process. Terms and conditions apply.

What happens if I lose my passport and/or major credit cards, but not my Travellers Cheques?
 Passport and Credit Card Replacement Assistance is available to you when carrying American Express Travellers Cheques purchased in the UK whether or not you've lost a Cheque. In the event that you lose your passport or credit cards, you should phone an American Express Travellers Cheque Service Centre as soon as possible. You will be asked to provide the serial numbers of your Cheques. Keep a record of the serial numbers separate from your Cheques, passport and major credit/debit cards.

Amex encashment locations
Find encashment locations online at www.americanexpress.com/feefree